More than likely the recall will have a negative impact on customer satisfaction I can only be dissatisfied with Toyota if I own a Toyota. If I am a car buyer evaluating the different brands, I will factor in all of the quality factors and then look at the tradeoff between quality and price. Reduced quality at the same price has a negative impact on value. The recall might create a short-term negative impact to customer satisfaction, but I think that a person's long-term satisfaction will be based their personal ownership experience. Toyota could actually lose market share.
Wednesday, February 10, 2010
How do you feel about Toyota recall?
How do you feel about Toyota recall?
More than likely the recall will have a negative impact on customer satisfaction I can only be dissatisfied with Toyota if I own a Toyota. If I am a car buyer evaluating the different brands, I will factor in all of the quality factors and then look at the tradeoff between quality and price. Reduced quality at the same price has a negative impact on value. The recall might create a short-term negative impact to customer satisfaction, but I think that a person's long-term satisfaction will be based their personal ownership experience. Toyota could actually lose market share.
More than likely the recall will have a negative impact on customer satisfaction I can only be dissatisfied with Toyota if I own a Toyota. If I am a car buyer evaluating the different brands, I will factor in all of the quality factors and then look at the tradeoff between quality and price. Reduced quality at the same price has a negative impact on value. The recall might create a short-term negative impact to customer satisfaction, but I think that a person's long-term satisfaction will be based their personal ownership experience. Toyota could actually lose market share.
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